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Safe Accommodation : from the wrong room type to late night check-in, guard your rest time throughout
-Partner with 300+ Preferred Hotels（including international brands/special homestays/24-hour front desk guarantee)
-15 minutes response commitment: Check-in problems immediately docking hotel manager level coordination
-Experience compensation: Up to $40/time for losses caused by hotel problems
Room type double confirmation: Change room type can be communicated 12 hours before check-in
Silence guarantee: non-street front room priority + free earplugs
Flexible privilege: Retain the same level of hotel free room change rights (effective within 2 hours)
Repair service: SPA voucher + exclusive check-out for missed experiences due to hotel issues
Get the China Hotel Survival Guide (with outlet type illustration/Tip culture description)
Activate "Hotel Sentinel" : Enter the demand on WhatsApp to generate a customized check-in list
Three-step House rescue method:
Instant solution (equipment repair/room type replacement/cleaning priority)
Alternative hotel navigation in the same area(including empty room status search)
Emergency supplies kit (free disposable bedding/converter plug)
Complimentary "Compensation time" : Late check-out until 16:00 (flexible coordination depending on room status)
"VIP Recognition" privilege for next stay ( fruit + handwritten card)
Make an electronic album of "Special Accommodation notes" (record heartwarming clips of problem solving)
[Video] Brazilian tourists encountered air conditioning failure, customer service coordination to change to the next door B&B with starry room
"I found stains on the sheets at midnight, and the duty manager changed the room in 10 minutes and even gave breakfast, super fast service compared to North America!"
——Emma, Canada
"I found stains on the sheets at midnight, and the duty manager changed the room in 10 minutes and even gave breakfast, super fast service compared to North America!"
——Raj, India
"That socket adapter saved my camera and gave it to us as a souvenir when we checked out!"
——Sophie, France:
(7/day Basic Package | 30 VIP Fast Track)